Holly House Residential Home
- Care home
- 28 beds
- No nursing
- Dementia care
- Registered since 2011
- Collingtree, West Northamptonshire, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
First rated Requires improvement in 2016, most recently Good in May 2025.
17 months
since the latest rating was published.
50 of 89
rated care homes in West Northamptonshire are rated Good, like this one.
Holly House Residential Home: inspection record
Rated Good in May 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Collingtree Park Good, 1.3 miles away
- G Hunsbury House Good, 1.6 miles away
- G Merrifield House Residential Care Home Good, 1.8 miles away
- O Richmond Village Northampton Outstanding, 1.8 miles away
- G Hastings Lodge & Hastings Cottage Good, 3.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 May 2025 (assessment visit 17 January 2025). Quoted under the Open Government Licence.
Date of assessment: 18 March to 10 April 2025. Holly House Residential Home is a care home providing accommodation and personal care to up to 28 older people, including people living with dementia.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Regular audits and checks were carried out, which included care records, medicines, health and safety and staff practice. Some risks relating to the environment had not always been identified and mitigated. Accidents and incidents were analysed to identify and share any lessons learnt and ensure people’s safety. The provider ensured there was enough skilled and trained staff to meet people’s needs. People’s care needs were assessed and monitored. Risks to people had been assessed on an individual basis with plans and strategies in place to mitigate those risks. Staff understood and managed risks. However, we observed not all staff ensured people’s safety when supporting them to move. Care plans were up to date and reflected people’s individual needs, with the involvement of people and their relatives. Staff supported people to manage their health and wellbeing. Where people did not have the capacity to consent and make decisions about their care, staff had involved the people closest to them to make sure decisions were made in their best interests and were the least restrictive option. People were supported by the same group of care staff which enabled continuity of care. People and their relatives were given opportunities to provide feedback and raise any concerns they had. People were treated equally and had access to healthcare services when required. Staff were supported by the provider and their wellbeing was promoted. Staff felt confident to speak up and raise ideas and suggestions. The provider understood their legal responsibilities and was visible in the service to provide support to staff and ensure the safety and wellbeing of people.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Parvin Menon
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 5 October 2023. Latest assessment published 29 May 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mr & Mrs P Menon
- Ownership type
- Partnership
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Holly House Residential Home provide nursing care?
- No. The Care Quality Commission lists Holly House Residential Home as a care home without nursing.
- How many beds does Holly House Residential Home have?
- The Care Quality Commission's register lists 28 beds at Holly House Residential Home.
- When was Holly House Residential Home last inspected?
- The Care Quality Commission's latest rating for Holly House Residential Home was published on 29 May 2025.
- Who runs Holly House Residential Home?
- Holly House Residential Home is run by Mr & Mrs P Menon.
- What is Holly House Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 May 2025.
Contact
- Phone
- 01604 859188
- Address
- 36 Green Street, Milton Malsor, Northampton, NN7 3AT Map (opens Google Maps)
Compare nearby
- G Collingtree Park Good, 1.3 miles away
- G Hunsbury House Good, 1.6 miles away
- G Merrifield House Residential Care Home Good, 1.8 miles away
- O Richmond Village Northampton Outstanding, 1.8 miles away
- G Hastings Lodge & Hastings Cottage Good, 3.3 miles away