Collingtree Park

Risks to people were assessed and measures were in place to mitigate risk, positive risk taking was supported. Some people told us there was not a lot of opportunity to go into the community, the provider had listened and addressed this by providing transport to access the community more frequently.

There were enough staff available to meet people’s needs. However, at times staff focused on getting the task completed rather than focusing on the individual when providing care. Some staff felt that additional staff would be helpful, we saw no evidence that people were at risk of harm.

People participated in an assessment process prior to admission to the home to ensure their needs and preferences could be met. People’s food and drink needs were met and there was access to healthcare professionals as and when required. Signs of decline in people’s health was monitored and staff received a regular handover of peoples changing needs to ensure continuity of care.

People were listened to and encouraged to give feedback which was then acted on. People engaged in making decisions and leading their own care.

There was a positive culture in the home that encouraged and ensured people and staff were supported to speak up with concerns and they were listened to.