Spencer House Care Home

People were protected from abuse. The provider had effective safeguarding and whistleblowing systems and policies in place and staff understood how to recognise signs of abuse and who to report to.

People told us they felt safe and that staff were "Kind, polite, respectful and caring." Relative's told us they were comfortable with the care given at Spencer House.

Risks had been assessed and strategies implemented to mitigate risks. Care plans detailed people's preferences as to how they liked their care to be delivered and included likes and dislikes, and how they wished the staff to communicate with them. People and relatives told us they were involved in their care planning. People had signed consent forms for information to be shared.

The environment appeared clean and infection prevention and control measures were in place. Staff wore appropriate personal protective equipment (PPE) and cleaning schedules were in place.

The registered manager completed regular audits to ensure lessons could be learnt and improvements made as needed and implemented some improvements immediately after inspection regarding medicines management.

People staff and relatives were all positive about the service and the registered manager. Complaints had been responded to and outcome communicated with all the relevant people as appropriate.

Staff felt supported and were able to feedback and give suggestions to the registered manager on the service. People felt included and updated on changes being made.