Badgeworth Court Care Centre

People received personalised care which was exceptional, and the service was outstandingly responsive to the needs of people and particularly to the changing needs of people living with dementia. The service used the Dementia Care Well-being framework to support and enrich the life of people living with dementia. Activities available to people were personalised and they had been supported to build links with the local community.

Working in a sector with significant workforce challenges, the staffing team spoke with pride about the consistency of care they could offer people by not using agency staff and implementing a whole home approach when needed. The registered manager told us: "They [staff] go above and beyond" and that they were very proud of their team.

Staff understood people's needs and how to assist them to protect them from avoidable harm. Care plans and risk assessments were in place, which provided staff with guidance on how to meet people's needs and manage identified risks.

People were supported to receive their medicines safely and as prescribed.

People were supported by staff who had been trained and supported to meet their needs. People and their relatives were very complimentary about the caring nature of the staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and extended leadership team offered exceptional leadership and had a clear vision about the service. There were robust quality assurance systems in place to ensure people received the best possible service. The registered manager worked closely with the provider, partner agencies and services to promote best practice within the service and make a positive impact to people's lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk