Richmond Village Cheltenham

Richmond Care Village provided purpose-built accommodation over 3 floors. The residential, nursing and dementia care units were each self-contained and offered single en-suite bedrooms, lounge(s), dining room and adapted bathrooms. People using the service could access the care village facilities which included an activities room, restaurant, gym and wellness facilities, wheelchair accessible garden and roof top terrace.

People's risks had been assessed and their support plans described the actions staff should take to keep them safe and maintain their independence. Risk assessments and support plans were reviewed regularly, and timely action was taken when people's needs changed or incidents occurred. Staff followed advice from professionals when managing risks in relation to choking, pressure area care, diabetes and medicines. The registered manager and provider ensured provider policies were followed to manage risks, for example, relating to fire, infection control and equipment, and to ensure regulatory requirements were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. When people were unable to consent to any restrictions needed to keep them safe, capacity assessments had been completed and applications to deprive them of their liberty had been submitted.

There had been significant changes to the management team at the service since January 2023. Governance systems had been operated effectively to identify areas where improvement was needed, including record- keeping and medicines management. The registered manager was working through the service's action plan to ensure all necessary improvements were completed in a timely way. Although early days, leadership changes were having a positive impact on staff morale and well-being.