The Knole
- Care home
- 15 beds
- No nursing
- Registered since 2012
- Cheltenham, Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
147 of 184
rated care homes in Gloucestershire are rated Good, like this one.
The Knole: inspection record
Rated Good in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Granleys Good, less than 0.1 miles away
- G Beechcroft - Cheltenham Good, 0.1 miles away
- G Dalkeith Good, 0.1 miles away
- G Bredon View Good, 0.2 miles away
- RI Ambleside Requires improvement, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 4 March 2023. Quoted under the Open Government Licence.
The Knole is a residential care home providing personal care to up to 15 people in one adapted building. At the time of our inspection there were 15 people using the service.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: We received mixed feedback from professionals about the assessment and management of risk for people with more complex and profound needs. We found the provider had measures in place to mitigate risk and ensure, where appropriate, lessons were learned, and action was taken.
The environment did not meet the principles of Right support, right care, right culture as there were more than 6 people living in one communal home. However, despite the large environment, consideration had been given to the principles and people's care and support was provided in a safe and clean environment with consideration to their sensory and physical needs.
People were supported to take part in activities and gain voluntary and paid employment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to take their medicines in accordance with their individual needs and preferences.
We received mixed feedback from staff about staffing levels within the home on a weekend. The registered manager provided examples of how staffing levels including skills and numbers had been adjusted in accordance with people's needs. This remains an area for improvement.
Right Care: Staff actively promoted equality and diversity in their support to people. They understood people's cultural needs and were able to provide culturally appropriate care.
Right Culture: We received mixed feedback from staff about the culture of the home. Some staff told us they did not feel respected, supported and valued by the management team. Measures were in place to make the necessary improvements and an agreed timeline for improvements had been implemented.
Quality assurance processes included a variety of audits. The registered manager had an oversight of the service, but more time was needed to make the necessary improvements in relation to the staff and professional feedback.
People received good quality care, support and treatment from trained staff who were able to meet their needs.
The registered manager regularly evaluated the quality of support given, involving the person, their families and other professionals as appropriate.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Dean Fletcher
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 4 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Langley Trust
- Ownership type
- Organisation
- Companies House number
- 07888191 (opens Companies House)
- Charity number
- 1146304
Langley Trust runs 8 services in England, 2 of them in the South West. 4 are rated Good or Outstanding and 4 have no rating yet.
Other services run by Langley Trust
- G Ashdene Good. Home care, Wakefield, Yorkshire and the Humber
- G Chatterton Hey Good. Care home, Lancashire, North West
- G Park View Good. Home care, Lancashire, North West
- – House of St Martin No overall rating. Care home, Somerset
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does The Knole provide nursing care?
- No. The Care Quality Commission lists The Knole as a care home without nursing.
- How many beds does The Knole have?
- The Care Quality Commission's register lists 15 beds at The Knole.
- When was The Knole last inspected?
- The Care Quality Commission's latest rating for The Knole was published on 4 March 2023.
- Who runs The Knole?
- The Knole is run by Langley Trust. It runs 8 services in England, 2 of them in the South West.
- What is The Knole's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 March 2023.
Contact
- Phone
- 01242 526978
- Address
- 23 Griffiths Avenue, Cheltenham, GL51 7BE Map (opens Google Maps)
Compare nearby
- G The Granleys Good, less than 0.1 miles away
- G Beechcroft - Cheltenham Good, 0.1 miles away
- G Dalkeith Good, 0.1 miles away
- G Bredon View Good, 0.2 miles away
- RI Ambleside Requires improvement, 0.4 miles away