Park View

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager retained good oversight and ensured staff were trained to manage people's medicines safely. The registered manager ensured staffing levels consistently met people's needs and gave each person the time and support they required. One person said, "It's safe here. The staff understand how important that is to us."

Right Care: The registered manager and staff developed care plans with individuals in a person-centred approach to achieving their goals. People told us they were consulted about their care and staff excelled at supporting them. Support planning put people at the centre of their care because it focused on optimising their skills and independence, as well as making risky decisions safely. One person said, "Oh I love it here, the staff go way above and beyond to make sure we are happy and safe. They keep you going and always have a smile."

Right Culture: The registered manager created a calm, open and inclusive ethos for people to live in. People confirmed the management team engaged with them in the ongoing improvement of the home. One person stated, "We have lots of meetings to check we have everything we need. They ask us what we want to do, whether we want to get involved in the cooking and what we want to eat." There was good use of positive language and staff engaged with people in a respectful, non-patronising manner. A staff member explained, "We get to really know them. Some people can't communicate in the usual ways, so we adapt to show we are listening."