Kepplegate House

We found the following examples of good practice

● The registered manager had ensured staff could access comprehensive and informative training in various aspects of infection control. Staff confirmed they felt confident in the training and their competency was checked to ensure they were implementing best practice. ● The environment had been arranged to minimise the risk of infection and support contact with visitors. The porch area of the home was used soley to enable socially distanced visits to take place and risk assessments were carried out to control associated risks. ● Visitors arranged to visit people at the service in advance and handwashing facilities, infection control gel and personal protective equipment (PPE) was available to support safe visits. ● People could have socially distanced conversations with people important to them by using technology. A computer was connected to a large screen tv in a separate room. Staff supported people to use the technology and then left the area so private conversations could be held. Staff also supported people to use electronic tablets and telephones to maintain contact with loved ones. ● People were supported to access health professional advice through the use of electronic tablets and care records were updated to reflect the advice. ● Processes to minimise the risk of infection were known by staff and carried out to minimise the risk and spread of infection. For example, temperature checks, safe waste disposal and increased cleaning of the home took place. Specialist cleaning equipment had been purchased to help maintain the cleanliness of the home. ● Covid 19 policies and risk assessments were available and known by staff. Staff told us they felt safe as the service was following best practice to minimise the risk and spread of infection and appropriate PPE was provided. ● The service was taking part in the whole home testing process. People at the home were supported to decide if they wanted to participate. Conversations explaining the risks and benefits took place and people could watch a video of the testing process to support their decision making. ● Appropriate signage was displayed throughout the home to promote best practice.

Further information is in the detailed findings below.

The five questions we ask about services and what we found