Pilling Nursing Home

The care home accommodates people across two floors, each of which has separate adapted facilities.

We found the following examples of good practice.

The provider had established systems to prevent visitors from spreading and catching infections. They had followed guidance on supporting safe visiting including a comprehensive questionnaire to ensure they were safe to visit. Visitors were also screened for symptoms and their contact details were recorded to support the NHS Test and Trace service.

In the event of an outbreak of COVID-19, people living in the home could shield from people who may be infected and there were appropriate isolation processes in place to mitigate the risk of transmission of disease.

Social media platforms were used to facilitate contact between people and their relatives where physical visiting was not possible. Where appropriate, people were supported by staff to use this technology and this included the use of handheld devices. People were allowed to visit their loved ones consistent with current guidance.

The provider had established some safe admission procedures for staff to follow. This included requiring new people to have a negative COVID-19 test before moving into the home, a further test during residency and to self-isolate in their bedrooms.

During our visit we observed staff using Personal Protective Equipment, (PPE) safely. The provider and registered manager had ensured sufficient stocks of appropriate PPE were available to protect people.

People living in the home and the staff were tested regularly for COVID-19. The provider had also supported staff and people to receive COVID-19 vaccines and boosters.

The home was clean and hygienic. Comprehensive cleaning schedules were in place and there were designated staff who performed these duties.

The provider had safe infection prevention and control policies and procedures.

The provider could adapt the layout of the building to support safe cohorting in the event of an outbreak.

The five questions we ask about services and what we found