Guardian Homecare (Lighthouse View)

People's needs were thoroughly assessed before they received support to ensure they received the support they required. People received care from staff who were trained, competent and well-supported to carry out their role. Staff provided the support people needed with meals and drinks. The service worked with healthcare services to ensure people received the support they needed to maintain and improve their health. People made decisions about their care and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring. People spoke highly of the staff who supported them and the service as a whole. Staff respected and promoted people's privacy, dignity and independence. Staff asked people for their views about their care and respected the decisions they made.

The service was responsive to people's needs and took account of their preferences. People received person-centred care. The provider had an effective procedure for receiving and responding to complaints about the service. The service could support people to remain at home as they reached the end of life.

The registered manager had developed a positive, person-centred culture within the service. The registered manager and staff team were committed to providing people with high-quality care. The registered manager understood their responsibilities under the duty of candour. The provider used feedback and the results of audits to continually improve the service.