Guardian Homecare (Morecambe)

Guardian Homecare (Morecambe) is a domiciliary care service providing personal care and support to 132 people living within their own homes at the time of inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager and staff had a good understanding of supporting people safely during the current pandemic. For example, staff comments included, "We know the process for supporting people safely in their home. The support and guidance from the office is second to none." Another said, "We have had lots of COVID -19 training and we have always had access to sufficient personal protective equipment (PPE)." Staff had up to date guidance and protocols were in place from the service to enable staff to support people safely. Regular COVID-19 testing was in place for all staff weekly and results were passed to the management team. A staff member said, "We have to produce negative results for the service to enable us to carry on working which is really good. The management team are excellent with support around this." Staff were recruited safely and evidence highlighted the support staff received throughout the pandemic from the management team.