Fembistem Care

Date of assessment: 4 March – 28 March 2025. The service is a care at home service which is registered to provide support to adults of all ages living with dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairments. This was the first inspection of the service and we looked at all of the quality statements in all of the key questions. At the time of our inspection there were 4 people using the service. The service was not used by anyone with a learning disability or an autistic person. However, we inspected the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. The provider had a good learning culture and people were protected and kept safe. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. The provider made sure people understood their care and treatment to enable them to give informed consent and involved those important to people in decisions in people’s best interests where they did not have capacity. People were treated with kindness and compassion and they treated them as individuals and supported their preferences. People had choice in their care and were supported to maintain relationships with family and friends. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The management team worked with the local community to deliver the best possible care and were receptive to new ideas.