1st for Care (GB) Ltd

The staff were skilled and competent to provide people's support. A relative told us, "I am really happy with the standard of care we receive." The staff gave people the help they needed to enjoy their meals and drinks. The registered manager assessed the support people required to ensure the service was suitable to meet their needs. The staff included people in decisions about their care and respected people's rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff treated people in a kind and caring way. People valued the service and the support the staff provided. A relative said, "I feel they [staff] really care about us." The staff treated people with respect and helped them to maintain their independence and dignity.

The service provided people with personalised care that met their needs and took account of their wishes. The registered manager developed people's care plans with them. If people requested changes to the planned care the registered manager tried to agree to the requested change. People knew how they could complain about the service. The registered manager had links with specialist services she could contact to support people as they reached the end of their lives.

People told us this was a good service and said they would recommend it. A relative told us, "This is by far the best [service] we have used." The staff felt well supported and told us they would recommend the service as a good place to work. The registered manager asked people for their views to identify how the service could improve. The staff worked with other appropriate services to ensure people consistently received care to meet their needs.