Crisis North

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff and people worked together to assess and plan people's care and support. People's care records were not always detailed and did not always reflect people's involvement. We made a recommendation about this. People were supported by staff who had training to support them. We made a recommendation about staff training.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Feedback from people and their relatives consistently demonstrate staff had a kind, caring approach to providing their support. People felt their needs were understood by staff, who encouraged them to gain confidence and independence.

People's care was designed to help them achieve their aims and goals. People and their relatives had opportunities to provide feedback on the service.

The provider had quality assurance systems in place and had identified some areas for improvement. These systems were not fully developed or embedded to support the delivery of high-quality care. We have made a

recommendation about this.