Lifestyle by Homecare Services (Trafford)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Medicines were managed safely. Risk assessments and appropriate care plans had been developed to meet people's needs. Staff knew how to identify and raise concerns about safety; they were confident the service would take them seriously.

Processes were in place to ensure the right staff were safely recruited. Staff received a thorough induction and relevant training to help them meet people's needs. There were enough staff at the time of the inspection. There were safe infection control procedures in place, including enough supplies of personal protective equipment (PPE).

People received a caring service and felt supported and valued as individuals. Core teams of staff supported the same people as much as possible. This meant that the staff knew the people they cared for well. Staff understood how to promote people's independence and ensured the care they provided treated people with dignity and respect. People's communication needs were considered and met.

People's needs were fully assessed prior to the delivery of care and support. Staff supported people to maintain their health and wellbeing by accessing healthcare services which positively supported their health. People's needs and preferences were highlighted in their care plans for staff to follow and changes were made as people's needs changed.

The registered manager understood their responsibilities. Quality assurance processes were robust. The registered manager, supported by other key senior staff, could monitor standards of care delivery with a range of checks and audits. Staff were well supported by the registered manager and other senior staff. Staff were aware of the company's values and staff practice ensured that people using the service remained safe and well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.