Ashton

The service has been developed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People were protected from the risks of abuse and said they felt safe with the staff providing their support and care. Risks to people's personal safety had been assessed and plans were in place to minimise those risks. Staff recruitment and staffing levels supported people to stay safe while working towards their goals and going about their lives. Medicines were handled correctly and safely.

People were treated with care and kindness. They were consulted about their care and support and could change how things were done if they wanted to. People were treated with respect and their dignity was upheld. This was confirmed by people and relatives who provided feedback. People's diverse needs were identified and met and their right to confidentiality was protected.

The outcomes for people using the service who had a learning disability and/or autism reflected the principles and values of Registering the Right Support. The service and staff strongly promoted choice and control, independence and inclusion. People's support was person centred and focused on them having as many opportunities as possible for them to gain new skills and become more independent. The ethos and values of the service were designed, and were successful, in making sure people were supported to live a full and meaningful life. People were able to enjoy a number of activities, based on their likes and preferences. Staff continually looked for ways to improve and enhance people's lives by exploring new activities and employment they could participate in.

People benefitted from staff who were happy in their work and felt well managed and supported. The service had an open and inclusive culture and encouraged suggestions and ideas for improvement from people who use the service, their relatives and staff. The quality assurance systems were successful in ensuring the quality of the service was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk