Orford House Residential Care Home
Care home, Sutton, 29 beds
Good
Rated on
Rating from the Care Quality Commission.
Orford House Residential Care Home: inspection record
Rated Good in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, then Requires improvement in 2018, then Good in 2019 and October 2025.
The latest rating was published 12 months ago.
How it compares locally
- One of 58 Good care homes in Sutton, out of 63 with a rating.
- Larger than 8 in 10 care homes in Sutton.
What inspectors found
From the Care Quality Commission's assessment published 7 October 2025 (assessment visit 18 August 2025). Quoted under the Open Government Licence.
Date of assessment: 17 to 18 September 2025
Orford House residential care home is a care home providing personal care support to up to 29 older people. Orford House residential care home does not provide nursing care. At the time of our assessment 27 people were living at the service, some of whom were living with dementia.
Read the full summary
We undertook this assessment due to the time since our last inspection and due to some concerns raised about the quality of care. We did not find any evidence to support these concerns. This assessment included a total of 14 quality statements.
Staff safeguarded people from avoidable harm. Staff assessed risks to people’s safety and implemented management plans to minimise those risks. There were enough staff with the right skills, qualifications and experience. However, care staff felt at times staffing levels were challenging and the management team reviewed staff allocation in response to this feedback. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and safe medicines management processes were in place.
People had enough to eat and drink to stay healthy, and a nutritious and balanced diet was provided. Staff worked with other healthcare professionals to ensure people’s health needs were met and they achieved positive outcomes.
People were treated with kindness and compassion. Staff protected their privacy and dignity. People had choice in their care and were involved in decisions about their care. People were supported to be as independent as possible. We observed the mealtime experience could be improved, and the provider was taking action in response to this.
People knew how to give feedback and were confident the provider took it seriously and acted on it. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. A governance system was in place to review and improve the quality and safety of care provision.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | Woodcote Park, Meadow Hill, Coulsdon, CR5 2XN |
|---|---|
| Neighbourhood | South Beddington, Sutton |
| Phone | 020 8660 2875 |
| Website | www.fote.org.uk |
| Registered manager | Michelle Kennett |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 9 inspection reports, latest 27 January 2022 (opens the Care Quality Commission website) Latest assessment published 7 October 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Friends of the ElderlyBrand: Friends of the Elderly |
|---|---|
| Ownership type | Organisation |
| Companies House number | 00133850 (opens Companies House) |
| Charity number | 226064 |
Nearest alternatives
- G Beth Ezra Care home, 0.6 miles awayGood
- G Aahana House Care home, 0.6 miles awayGood
- G Caretech Community Services (No 2) Limited - 100 Woodcote Grove Road Care home, 0.7 miles awayGood
- G Gate Lodge Care home, 0.7 miles awayGood
- G Abbey Lodge - Coulsdon Care home, 0.9 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Orford House Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Orford House Residential Care Home as a care home without nursing.
- How many beds does Orford House Residential Care Home have?
- The Care Quality Commission's register lists 29 beds at Orford House Residential Care Home.
- When was Orford House Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Orford House Residential Care Home was published on 7 October 2025.
- Who runs Orford House Residential Care Home?
- Orford House Residential Care Home is run by Friends of the Elderly.
- What is Orford House Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 October 2025.