Nelson Street
Care home, Newham, 3 beds
Good
Rated on
Rating from the Care Quality Commission.
Nelson Street: inspection record
Rated Good in June 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2017 and June 2020.
It has been rated Good at every inspection since 2016. The latest rating was published about 6 years ago.
How it compares locally
- One of 18 Good care homes in Newham, out of 21 with a rating.
- Smaller than 9 in 10 care homes in Newham.
About the service
From the Care Quality Commission's inspection report published 16 June 2020. Quoted under the Open Government Licence.
Nelson Street provides accommodation and support with personal care for up to three adults with mental health needs. At the time of our inspection there were two people using the service.
What inspectors found
A person told us the service was safe and they trusted the staff. People's risks had been assessed and plans were in place to minimise the risk of harm. Care records were personalised and reflected people's preferences. However, the provider was in the process of changing to an electronic system and a new member of staff was using a personal computer to access confidential care records. We have made a recommendation in relation to good governance.
The building was in need of repair and the provider showed us records that maintenance improvements had been scheduled. Communal areas were in need of redecoration such as the wall plaster was peeling near the windows. After the inspection, the provider told us the wall had been repainted since the inspection. We have made a recommendation about the environment of the service.
Read the full summary
People received adequate support with their medicines, but the provider needed to include more detail about medicines administered on an 'as required' basis. The provider made these changes during the inspection. People told us they had access to healthcare support when they needed it.
A person and staff spoke highly of the management team and reported the service had a positive and open culture. A person told us they knew how to make complaints if they needed to and thought the staff were friendly.
People and staff told us there were enough staff to keep people safe and records demonstrated staff were recruited safely. Staff received training to support them to carry out their roles. People had input into what they drank and ate and were encouraged to eat a balanced diet.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Well-led was rated Requires improvement on 16 June 2020. Ask about changes in management and what has changed since the report.
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 49 Nelson Street, East Ham, London, E6 2QA |
|---|---|
| Neighbourhood | East Ham, Newham |
| Phone | 020 8586 7895 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 8 inspection reports, latest 16 June 2020 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | First Care Lodge Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05490447 (opens Companies House) |
Nearest alternatives
- RI Ebenezer Residential Care Home Care home, 0.1 miles awayRequires improvement
- G Folkestone Nursing Home Care home with nursing, 0.3 miles awayGood
- G Manor Farm Care Home Care home with nursing, 0.7 miles awayGood
- G Birchwood House Care home, 0.9 miles awayGood
- G 102 Faircross Avenue Care home, 1 mile awayGood
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Nelson Street provide nursing care?
- No. The Care Quality Commission lists Nelson Street as a care home without nursing.
- How many beds does Nelson Street have?
- The Care Quality Commission's register lists 3 beds at Nelson Street.
- When was Nelson Street last inspected?
- The Care Quality Commission's latest rating for Nelson Street was published on 16 June 2020.
- Who runs Nelson Street?
- Nelson Street is run by First Care Lodge Limited.
- What is Nelson Street's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 June 2020.