Manor Farm Care Home

What inspectors found

From the Care Quality Commission's assessment published 12 December 2024 (assessment visit 15 October 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The provider supported people to stay safe. We heard from families and other professionals who told us they felt the home was safe and that people’s needs were met. Environmental risks were managed safely. Health and safety checks were completed and effective infection control measures were evident. This kept people, staff and visitors safe. Staff were recruited safely with the right experience and qualifications and were offered a training package to meet people’s needs. There was a robust system in place for the management of medicines which ensured safe handling and administration.

2. Effective

   GGood Good

   The provider was effective in supporting older people and those living with dementia. Robust monitoring systems were in place, recording the ongoing health needs of people. These identified any changes in people’s needs to enable the provider to adapt their care as required. People were given choice about the day to day care they received. Their needs were appropriately assessed, and care was planned in a way that reflected their preferences as individuals. People’s views were sought, and there was an effective system for gathering the views of others who were important in the person’s life to participate in decision making.

3. Caring

   GGood Good

   Staff were caring towards the people living in the home. We saw professional, working relationships that showed empathy and understanding. We saw staff working patiently and diligently to make sure people got what they needed. People were offered choices about the things that were important to them. The provider told us how they monitor staff practices closely to make sure they are caring and respectful. We observed a warmth between the staff and people living in the home.

4. Responsive

   GGood Good

   The provider was responsive in meeting the needs of the people living in the home. We heard from the point of initial assessment people’s needs and wishes were continually reviewed, and the provider responded immediately to any changing needs. People in the home received access to the specialist care services they needed. The provider told us about the range of cultural activities throughout the calendar year celebrating the diversity of the people living in the home.

5. Well-led

   GGood Good

   The service was well led. We saw that the care home was well led and at the time of our assessment there had been a change in the management of the home; however, this was being managed effectively with a smooth transition led by senior managers within the organisation. We saw Robust systems were in place to support the key functions of the home and identify gaps in the delivery of the service. People told us about the processes for talking to managers and the ways in which they could raise anything of concern. We heard about the provider’s commitment to its workforce and its wish to recruit from society a staff team that reflected the cultural identity of the people living in the home.