Avondene Care Home

People were safe and protected from harm. There were enough staff who were skilled to provide care and support, they knew people well. Risks to people were managed well, the documentation was not as detailed as it could be, this was worked on during and after the inspection. The home did not always share the learning from incidents to reduce or prevent them happening again. People received medicines as prescribed, however, guidance for some medicines was not always comprehensive. Infection prevention and control measures were robust.

Improvements had been made to systems to ensure the home operated safely and in line with policies and procedures. However, further improvement was needed to ensure the systems were embedded and robust. Provider oversight of the home was being developed to ensure shortfalls were identified and addressed. People and staff had confidence in the registered manager and felt comfortable to raise concerns or communicate with them. Staff felt supported, valued and the home was inclusive.