Silverways Nursing Home
- Care home
- 61 beds
- Nursing care
- Registered since 2010
- Highcliffe, Bournemouth, Christchurch and Poole, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
5 months
since the latest rating was published.
5 of 121
rated care homes in Bournemouth, Christchurch and Poole are rated Requires improvement, like this one.
Silverways Nursing Home: inspection record
Rated Requires improvement in May 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Greenways (Good, 0.3 miles away) and Corner Cottage (Good, 0.7 miles away).
Nearest care homes:
- G Greenways Good, 0.3 miles away
- G Corner Cottage Good, 0.7 miles away
- G Highcliffe Nursing Home Good, 0.8 miles away
- G Little Amberwood Good, 0.9 miles away
- O Avon Reach Outstanding, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 May 2026 (assessment visit 3 March 2026). Quoted under the Open Government Licence.
Date of assessment: 7 to 14 April 2026.
Silverways Nursing Home provides accommodation, personal care and nursing care, for up to 61 people. At the time of our inspection there were 58 people using the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This inspection was prompted by concerns we received about the safety of care provision. We found 2 breaches of regulation in relation to safe care and treatment and good governance. Medicines were not always managed safely. People’s care plans were routinely reviewed, however daily notes showed support provided was not always in accordance with assessed needs. For example, when repositioning people or supporting them with exercises.The provider’s checks and audits were not always used effectively. This placed people at potential risk of avoidable harm.
We asked the provider for an action plan in response to the shortfalls found at this inspection.
The provider and registered manager responded to shortfalls identified and started to make the necessary changes to the systems in place.
Staff knew people well and were kind and caring, taking into consideration people’s individuality. A diverse range of activities were provided.Staff referred people to health and social care professionals in a timely manner.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 28 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 28 May 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Janine May
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 4 November 2023. Latest assessment published 28 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Christchurch Housing Society
- Ownership type
- Organisation
- Companies House number
- IP12988R (opens Companies House)
Christchurch Housing Society runs 2 services, all in the South West. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Christchurch Housing Society
- G Avondene Care Home Good. Care home, Bournemouth, Christchurch and Poole
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Silverways Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Silverways Nursing Home as a care home with nursing.
- How many beds does Silverways Nursing Home have?
- The Care Quality Commission's register lists 61 beds at Silverways Nursing Home.
- When was Silverways Nursing Home last inspected?
- The Care Quality Commission's latest rating for Silverways Nursing Home was published on 28 May 2026.
- Who runs Silverways Nursing Home?
- Silverways Nursing Home is run by Christchurch Housing Society. It runs 2 services, all in the South West.
- What is Silverways Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 May 2026.
Contact
- Phone
- 01425 272919
- Address
- Silver Way, Highcliffe-on-Sea, Christchurch, BH23 4LJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Greenways (Good, 0.3 miles away) and Corner Cottage (Good, 0.7 miles away).
Nearest care homes:
- G Greenways Good, 0.3 miles away
- G Corner Cottage Good, 0.7 miles away
- G Highcliffe Nursing Home Good, 0.8 miles away
- G Little Amberwood Good, 0.9 miles away
- O Avon Reach Outstanding, 1.5 miles away