Corner Cottage

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The provider's model of care and the layout of the premises maximised people's choice, control and independence. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and care staff ensured people using the service led confident, inclusive and empowered lives.

People told us they felt safe and enjoyed living at Corner Cottage. People were relaxed and happy with staff, who knew them very well. People received a personalised service from friendly, supportive staff who treated them with patience, kindness, dignity and respect. Relatives spoke highly of the management and staff team and commented they were very happy with the service and level of care their relative received.

There were robust recruitment processes and people were supported by a consistent team of staff who knew them well. There was an ongoing process of staff recruitment and clear systems in place to monitor appropriate staffing levels to ensure people were cared for safely.

Staff spoke knowledgeably on how to identify and report abuse and were well supported in their roles. Staff received regular supervision and annual appraisals to enable them to carry out their roles competently. Staff received core and specialist training and support to assist people in ways to meet their needs.

Risks to people's health, safety and well-being were regularly assessed, reviewed and updated. People and their families were fully included and involved in their care and support. People's views and opinions were listened to and acted upon wherever possible.

People's healthcare needs were met, and staff supported them to see healthcare professionals when appropriate. Medicines were managed, stored and administered safely. People were supported to take their medicines safely by staff who had received the appropriate levels of training.

Communication styles and methods were tailored to individual people and staff supported people to understand the choices available to them.

People received healthy, nutritious meals which they enjoyed planning and helping to prepare. People told us they enjoyed the meals which were, "good".

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led by a registered manager and staff. There were clear quality assurance systems in place to drive improvement and ensure the home offered a safe, effective, caring and responsive service.