Eldra Court

We found the following examples of good practice.

Staff were aware of the correct personal protective equipment (PPE) they needed to wear to keep people and themselves safe.

Staff were observed wearing PPE throughout the building and throughout the inspection. Staff had training and support to understand the fundamentals of infection control and COVID 19. There was a contingency plan for if the service had an outbreak.

All visitors were only allowed into the home once they had declared their health status, provided their contact details, completed a rapid covid-19 test and had their temperature checked.

People were being supported to visit their family in their homes as this was the preferred arrangement for people. This was done with testing of all individuals on each visit.

Staff supported people to maintain contact using video calls and phone calls. Staff also worked hard to be inventive in ways they could ensure people were still able to enjoy the activities they preferred which may have been restricted due to lockdown. This included walks locally and car rides, as well as in house creative art sessions.

The service had regular testing and had a good take up of staff and people receiving their first coronavirus vaccine.

The home was clean and there were cleaning schedules to show that high touch points were being cleaned on a regular basis to help keep people safe.

The registered manager had devised a format to complete competency checks for staff in respect of infection control PPE and cleaning. This was completed and discussed during one to one supervision meetings.

The five questions we ask about services and what we found