Catherine House Care Home

People's personal records were not always stored securely. Staff had not understood their responsibilities for keeping personal information about people confidential.

After the first day of our visit one of the directors and the provider's quality team visited the home to support the registered manager and identify any further shortfalls and risks. They took action and were transparent in sharing their findings.

People did not always have a good mealtime experience. We have made a recommendation that the provider continue to review and implements best practice guidance relating to person-centred support around mealtimes and choice of food.

On the first day of the inspection there were not always sufficient, trained staff deployed to meet people's needs across the home. The provider reviewed the staff levels and increased the staff numbers by the second day of our visit.

Some aspects of medicines management were not always being managed safely. Action was taken to improve medicine management during the inspection.

Staff did not always use PPE effectively and safely; we found some areas of the premises were not clean with unpleasant odours. Improvements were made to the infection prevention and control measures in place at Catherine House following our feedback on the first day.

People were protected from the risk of abuse. Staff had received safeguarding training and were confident to raise concerns.

People had their needs assessed before they moved to Catherine House and had care plans personalised for their needs. Improvements were made to people's oral health care and personal care needs during the inspection. Staff identified people's information and communication needs by assessing them when they came to the home. Staff monitored people's on-going health conditions and made sure they had access to the local GP's and other healthcare services as needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Improvements were made to ensure people's social needs were being met. End of life discussions were taking place and were being documented.