The Grange Residential Hotel

What life is like for people using this service: • Every person we spoke with fed back that staff were caring and they were happy living in the service. Relatives told us the service felt like a home and they were made to feel welcome when they visited their loved ones. • Bedrooms were personalised and people had their photographs on display, there was the smell of home cooked food and baking throughout the building. Some building improvements needed to be made to modernise the facilities but the provider had already planned these. • Staff felt supported and had received enough training to enable them to support people in line with best practise guidance. Staff told us they enjoyed their jobs and had a good understanding of person centred care. • People were offered choices in their day, the registered manager had good knowledge of the Mental Capacity Act 2005 (MCA). • There had been several improvements introduced since our last inspection. Records were more accurate and contained more detailed risk information for specific health conditions. • The quality of the care was regularly audited and care improved as a result. Issues were followed up with staff and relatives and people were encouraged to feed back to the registered manager. • People's health needs were met with referrals to health professionals where needed. Regular contact was had with the district nurse and GP, both of whom gave positive feedback about the service. • Medicines were managed safely and administered calmly. Recording was accurate. • Activities were daily and offered a range of different things to do but these were not always to people's tastes. Improvements to the activities offered were underway at the time of our inspection.