Doneraile Residential Care Home

The provider had acted on a recommendation made at the last inspection about the developing and recording of person-centred care plans to enable individualised care for people. At this inspection we found improvements had been made. Records of people's care were individualised and reflected each person's needs and preferences. Risks were identified and staff had guidance to help them support people to reduce the risk of avoidable harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they considered the service to be safe and people's health needs were met. Any changes in people's health were escalated to the relevant professional and relatives were kept informed.

Staff were recruited safely in sufficient numbers to ensure people's needs were met. There was time for people to have social interaction and activity with staff. Staff knew how to keep people safe from harm. Staff had received appropriate training and support to enable them to carry out their role safely, including the management of medicines.

The premises were clean and well maintained. People had access to equipment where needed. The gardens were accessible and there was garden furniture for people to use in the summer. Activities were provided and people were encouraged to take part in various social events, both in and outside of the home.

People were involved in meal planning and staff encouraged them to eat a well-balanced diet and make healthy eating choices.

People and their families were given information about how to complain and details of the complaints

procedure were displayed at the service. People, their relatives and staff told us the providers were approachable and listened when any concerns or ideas were raised.