Mount Pleasant Care Home

The service had a manager registered with the Care Quality Commission. The manager was also the registered provider. Mount Pleasant Care Home is registered to accommodate up to 14 older people.

We found the following examples of good practice.

The provider was following best practice guidance in terms of ensuring visitors to the home did not introduce and spread Covid19 providing good information and support for all.

Staff were adhering to Personal Protective Equipment (PPE) and social distancing guidance. People were supported to see their visitors in the specially designed outside. When this was not possible people were supported to speak to their families on the phone or via video call.

The provider had a clear policy designed for people who were admitted to the home from the community or from hospital.

Staff had completed training, including IPC training and handwashing training. Regular and frequent spot checks and competency checks were made to ensure staff continued to follow best practice guidance. Staff were trained and knew how to immediately isolate individuals with symptoms to avoid the virus spreading to other people. All staff in high risk groups had been risk assessed, and adjustments had been made. Plans were in place to protect vulnerable staff in the event of an outbreak.

The provider took the overall wellbeing of the staff very seriously and offered support and counselling if needed. Staff also received extra benefits such as extra payment to account for time it took for personal COVID testing outside of work time. Staff often received gifts and treats from the provider as a way of saying thank you for their hard work.

The five questions we ask about services and what we found