Somerforde Limited

The service environment was maintained. There was a comprehensive governance system in place to monitor both the quality of service people received and to ensure the service was safe. There was sufficient staff on duty to meet people's needs and staff said this enabled them to provide high quality of care. New staff were recruited safely. Risks to people were identified and mitigated, medicines were managed safely, and the service was clean and followed good infection control practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were systems in place that ensured people who were deprived of their liberty were done so with the appropriate legal authority through an application process with the local authority.

People, their relatives and staff gave very positive feedback about the registered manager and the impact they had on the service. We also received positive comments on the quality of care people received. There were systems to obtain feedback from people, their relatives and staff. Quality monitoring systems included audits, observation of staff practice and regular checks of the environment to ensure people received optimal care. Good relationships had been built with external healthcare professionals and the local community.