Millgate House

People's experience of using this service: • The service met the characteristics of 'Good' in all of the five key questions. • Staff were recruited safely but we noted in one case the need to improve some pre-recruitment checks. • Although the service was following the principles of the Mental Capacity Act 2005, we have made a recommendation around the need to complete documented capacity and consent records. • We have made a further recommendation in relation to the management of checks and audits so that they are effective in picking up some of the issues seen at the inspection. • Risks to people's health and safety were managed safely. • Care records were up to date and reflected people's current health care needs. • People who used the service could not tell us of their experiences but their relatives told us that their loved ones were looked after and were happy with the care and support that was provided. • People were protected against abuse, neglect and discrimination through good safeguarding processes. • Staff we spoke with were positive about their roles and wanted to do the best for people. • Staff we spoke with knew people well. They had developed good relationships with people. • People who used the service clearly enjoyed the presence and attention from staff. • More information is contained in the full report.