Freehold Cottage Residential Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed, and they were supported to maintain a healthy lifestyle. Staff had received training that was suitable for their role, but some training records were out of date. The registered manager rectified this during the inspection. Staff received regular supervision and completed a thorough induction program. People were supported to achieve goals and outcomes that were meaningful to them.

People were supported by staff who understood and knew their needs well. Relatives praised the staff approach and the care that was being provided. People spoke positively about the staff who supported them, and staff told us that they enjoyed working in a small, close knit team. Staff promoted wellbeing amongst the people who used the service and understood how to provide care that promoted privacy, dignity and independence.

People were supported to attend activities in the local community and within the service. People had control over their lives and were able to maintain relationships that were important to them. People knew how to raise concerns and the relatives of people told us that they had no concerns regarding the service. People had choice in their daily lives and staff understood the importance of effective communication.

The registered manager promoted a culture of partnership working which was embedded in the service. Systems for quality assurance were robust and staff spoke positively about the culture at the service. People and relatives spoke highly of the registered managers approach and they were actively involved in contributing to the delivery of care.