Mount Pleasant Residential Home

Infection prevention and control systems had been improved and all previous concerns relating to health and safety had been addressed. All areas of the service were visibly clean and enough housekeeping cover was now in place.

The management and administration of medicines had improved and was robust with clear procedures in place. The management of people's 'as required' medicines was now safe with clear and consistent records. People's prescribed creams were now stored securely.

People's care plans and risk assessments had been reviewed and updated to ensure person centred language was used. They reflected people's individual needs and preferences. People who used the service told us they felt well cared for and listened too. They said staff were extremely kind and responsive to their needs.

Safe recruitment procedures were in place. The staff and management team worked closely with health and social care professionals to ensure the best outcomes for people.

People were protected from the risk of abuse. Safeguarding policies and procedures were in place. Staff had received training and understood how to keep people safe and who to report to if they had any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.