Sandiway Lodge Nursing Home

We found the following examples of good practice. Systems were in place to screen any visitors for symptoms of Covid-19.

Staff were provided with the personal protective equipment (PPE) they needed. We observed that this was used in accordance with current national guidance.

People were able to see family members through window visits. Indoor visits had been in place but paused with the recent increase in infection rates. The registered manager was ensuring that people at 'end of life' were still able to see their family. An outdoor visiting pod had been purchased to enable additional visits in the forthcoming weeks.

The provider had ensured family were kept informed of infection outbreaks, the health of their loved ones and changes to visiting arrangements through daily phone calls, email updates and newsletters.

The risks to people living at the service and staff had been assessed in regard to COVID-19 and management plans were in place to manage these risks.

The guidance around 'isolation' was being followed for people who had been newly admitted to the home or those returning from hospital. Staff were carrying out activities on a one-to-one basis to keep people occupied whilst staying in their bedrooms.

The premises were visibly clean. Cleaning and housekeeping tasks had been reviewed and enhanced to reduce the risks of cross infection. However, records needed to better reflect what had taken place.

The provider had tried to allocate staff to designated parts of the home to minimise the spread of infection. However, due to the level of infection outbreak this was not always possible. A review was to take place of the space used by staff in their break time to ensure the risks of cross infection were minimised.

Further information is in the detailed findings below.

The five questions we ask about services and what we found