Letheringsett Hall
- Care home
- 20 beds
- No nursing
- Registered since 2011
- Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 months
since the latest rating was published.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Letheringsett Hall: inspection record
Rated Requires improvement in July 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: West Wood Care Home (Good, 6 miles away) and Lyles House (Good, 6.1 miles away).
Nearest care homes:
- I Kings Court Care Home Inadequate, 1.5 miles away
- – Heath Lodge Care Home Not yet rated, 1.7 miles away
- RI Swanton House Care Centre Requires improvement, 4.8 miles away
- G West Wood Care Home Good, 6 miles away
- G Lyles House Good, 6.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 July 2026 (assessment visit 25 February 2026). Quoted under the Open Government Licence.
Date of assessment: 9 March to 31 March 2026. We completed site visits on 9 March and 11 March 2026. Letheringsett Hall is a residential care home providing accommodation for people who require nursing or personal care. The service is registered for 20 people and provides support to older people. At the time of the assessment, there were 18 people living at the service. The service rating has changed from good to requires improvement at this inspection. The governance systems in place were not always effective. The provider was in breach of the legal regulations relating to good governance. Safeguarding incidents were not always identified and reported to the relevant authorities. Care plans and risk assessments were not always reflective of people’s current needs and information was found to be conflicting. We also found concerns around the fire safety implemented in the service. However, we observed staff to be kind and caring towards people and knowledgeable of people’s needs. Staff spoke positively about the management team and felt supported and listened to.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement: This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement: This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
Good
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to Good Governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 20 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 20 July 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 20 July 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 20 July 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Laura Smith
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 17 October 2017. Latest assessment published 20 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Imperial Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 03796708 (opens Companies House)
Imperial Care Homes Limited runs 3 services, all in the East of England. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Imperial Care Homes Limited
- G Field View Good. Care home, Norfolk
- G Scarborough House Good. Care home, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Letheringsett Hall provide nursing care?
- No. The Care Quality Commission lists Letheringsett Hall as a care home without nursing.
- How many beds does Letheringsett Hall have?
- The Care Quality Commission's register lists 20 beds at Letheringsett Hall.
- When was Letheringsett Hall last inspected?
- The Care Quality Commission's latest rating for Letheringsett Hall was published on 20 July 2026.
- Who runs Letheringsett Hall?
- Letheringsett Hall is run by Imperial Care Homes Limited. It runs 3 services, all in the East of England.
- What is Letheringsett Hall's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 July 2026.
Contact
- Phone
- 01263 713222
- Address
- Holt Road, Holt, NR25 7AR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: West Wood Care Home (Good, 6 miles away) and Lyles House (Good, 6.1 miles away).
Nearest care homes:
- I Kings Court Care Home Inadequate, 1.5 miles away
- – Heath Lodge Care Home Not yet rated, 1.7 miles away
- RI Swanton House Care Centre Requires improvement, 4.8 miles away
- G West Wood Care Home Good, 6 miles away
- G Lyles House Good, 6.1 miles away