Blythe Bridge

Heathcotes (Blythe Bridge) is located on two floors which is accessed via stairs. All bedrooms are single occupancy. Bath/shower rooms were located on both floors. People had access to communal areas and a garden at the rear of the property. People who use the service do not have any physical disability. Hence, there were no aids or adaptations in place.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were protected from the risk of potential abuse because staff were aware of how to safeguard them. Risk management was effective to reduce the risk of harm to people. People's prescribed medicines were managed by skilled staff. People were supported by staff to keep their home clean.

The undertaking of a care assessments ensured people received a service specific to their needs. Staff were skilled and had access to supervision sessions. New staff were provided with an induction to ensure they had the skills to care for people. People were supported by staff to purchase, prepare and to cook their meals. The registered manager worked with other agencies to ensure people received a safe and effective service. People were supported by staff to access relevant healthcare services when needed. The environment was equipped with all the essential furnishings to ensure people's safety and comfort.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were kind and attentive to their needs. People were encouraged to be

involved in decisions about their care which was delivered in a way that promoted their right to privacy and dignity.

People's involvement in their assessment ensured their needs were met appropriately. People were supported by staff to pursue their interests. Complaints were listened to, taken seriously and acted on. At the time of our inspection no one was receiving end of life care.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The service promoted a positive culture and the management team was described as supportive and approachable. Staff were clear of their roles and understood their responsibilities under the duty of candour. The provider engaged people and worked in partnership with others. The registered manager could demonstrate continuous learning to ensure people received a service specific to their needs.