Alverthorpe

Right Support People were supported by enough suitably trained staff. Systems were in place to protect people from the risk of avoidable harm. People were supported in a safe environment and risks to people were assessed and mitigated. Staff supported people to access the community for a range of activities. People and their relatives told us staff were kind.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care Care plans were person centred and provided staff with guidance about how people liked to be cared for. We observed staff offering choices to people and people were involved in how the service was decorated. Staff were knowledgeable about people's needs and people were supported to become more independent. The service worked closely with external healthcare professionals, to ensure peoples health needs were met.

Right Culture The service had an open, honest and positive culture. Staff told us they were supported by the management team. Feedback was sought from people, relatives and staff to drive improvements. The registered manager and staff understood their roles and responsibilities. Regular audits were undertaken by the management team to promote quality and safety for people.