West Villa Residential Home

West Villa Residential Home is a residential care home providing people with accommodation and personal care. The service is registered to support up to 32 people. At the time of the inspection there were 29 people living at the service. The service provides support to adults including people with dementia.

Risk assessments at the service had not all been reviewed at the time of the inspection. The registered manager updated these during the inspection and discussed upskilling additional staff to assist with the completion of these records. People told us they felt safe and received their medicines on time. Accidents and incidents were appropriately recorded and reviewed to identify trends and learning, where possible. The service had recently switched to an electronic care planning system where care records were updated by staff on hand held devices. Staff spoke positively about the use of these devices. The registered manager will be further updating these systems to ensure all planned care is recorded accurately. For example the administration of thickener did not always state the consistency. People told us they felt safe and supported by staff.