Flanshaw Lodge

We found the following examples of good practice.

The home had systems in place to support relatives to visit their family members, minimising the risk of infection. There were systems in place to allow safe visits in the home and there was also a designated room to facilitate visits with direct access from outside. Zoom calls had also been facilitated for relatives who were unable to visit, and the registered manager provided regular updates to relatives to ensure communication was maintained.

The registered manager and staff had considered how to prevent social isolation during the pandemic. They had put in place additional activities to ensure peoples well-being.

We observed signage around the home to guide staff on the use of protective personal equipment (PPE). The premises were clean and hygienic.

COVID-19 tests for staff were being carried out in line with guidance. Staff also had regular lateral flow tests (LFT) to ensure any staff who were not presenting with any symptoms were identified promptly.

Risk assessments were in place to consider and reduce any impact to people who used the service and staff who may be disproportionately at risk of COVID-19. These included Black, Asian and Minority Ethnic groups (BAME), people with learning disabilities and people with dementia.

The five questions we ask about services and what we found