Knollbeck

Right Support Service design was extremely focused on people who used the service, and their comfort and safety was of paramount importance. The atmosphere throughout the service was vibrant and inclusive.

Risks associated with people's care were identified and actions were taken to minimise risk and keep people safe. The service was clean and well presented. Building and maintenance checks were carried out appropriately.

People received their medicines as prescribed by staff who were trained and competent in the safe handling of medicines.

Accidents and incidents were recorded and analysed to ensure risks were identified and mitigated and lessons were learnt.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care The atmosphere throughout Knollbeck was exceptionally positive, welcoming and homely. Staff had created a culture where people were at the heart of the service and involved in every aspect of their life and this was embedded into the ethos of the service.

People told us the enjoyed living at the home and felt staff were kind, caring and supported them well. Relatives were highly complementary about the support and care their family member received.

Right Culture People were supported in a home where managers and staff promoted person centred care and actively looked for innovative ways to ensure people lived a life they wanted to. There was a range of meaningful inclusive activities and social events that took place to ensure people had lead a fulfilling life.

Systems in place to monitor the service were effective and instrumental in identifying concerns and taking appropriate actions.