Hawthorn House

Right Support: People were supported to live their lives in the way they wanted through accessing education, the local community and pursuing their hobbies and interests with support from dedicated staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was clean and regularly maintained, though some fire door safety issues could have been completed quicker and work to address these was still ongoing.

Right Care: Staff kept people safe, as they understood how to protect people from harm and abuse.

People were protected by the provider's recruitment processes as appropriate checks were completed; ensuring staff were suitable to work with people who used the service.

People received their medicines safely and as prescribed and were supported to have regular reviews of their medicines. Risks to people's safety and wellbeing were well managed by staff, though some records lacked detail.

Right Culture: The service was well-led and the registered manager promoted a positive culture and effective working relationships within the team and with relevant professionals. This ensured people received the right support.

Staff valued the support from the registered manager and the provider, which helped to maintain their wellbeing and positive attitude to supporting people.