Birchlands Care Home

People's experience of using this service: People received a safe and responsive service, from staff who were trained and supported in their role. Staff managed risks to people's safety, whilst promoting their independence where possible. Staff understood how to identify and report any safeguarding concerns. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff respected people's views and wishes. People were involved in recruitment and health and safety meetings.

People told us staff were kind and caring, and had time to chat with them. People's dignity and privacy were respected.

Care plans were in place to give staff the information they needed to support people in line with their preferences. Care plans were reviewed regularly and updated when people's needs changed. People accessed local facilities and activities and the provider worked with other organisations, including health professionals, to meet people's needs.

People and relatives had the opportunity to provide feedback on the service and there was a system to respond to any complaints. Checks were conducted on the quality and safety of the service. There was a positive person-centred culture at the service.

Further information is in the detailed findings below.