Ivy Lodge Retirement Home

People told us they felt safe. Staff understood their responsibilities to report any safeguarding concerns. People and relatives spoke positively about the caring nature of the staff team. People and staff had developed positive relationships resulting in staff knowing them well and supporting them in line with their preferences.

People's medicines were administered as prescribed by trained staff. Risks to people had been assessed and action taken to mitigate any risks. Accident and incidents were monitored by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider worked in partnership with people, their relatives and professionals to obtain feedback about the service. We received positive feedback about the management team and the hands-on approach to supporting people and the staff.