New Lodge

The service also provides care support to fourteen people who live independently in their own flats which are situated on the same site. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Care plans and risk assessments for people's oral hygiene needs were not in place. We have made a recommendation about this. People's nutritional requirements were supported by an award-winning chef. Staff received a thorough induction and completed regular training to support people's care needs.

People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff. Staff developed positive relationships with people through meaningful conversations and spending time with them to find out their diverse needs.

People received person-centred, responsive care. Care plans and risk assessment were detailed and provided staff with information to maintain people's quality of life.

There was a programme of activities to meet people's varying interests, however consideration needs to be given as to how activities can be provided when the activity co-ordinator is not available.

End of life care wishes were explored and recorded. Complaints were dealt with appropriately.

The registered manager was passionate and enthusiastic about promoting a person-centred service. They had a clear improvement plan in place to monitor quality and make improvements. The culture of the service was positive, and staff felt fully supported by the management team. Feedback from people and relatives was positive.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk