Olive Lodge

Pre-employment recruitment checks were undertaken and there were sufficient staff on duty. People were supported by staff who had the skills and knowledge to meet their needs. Staff understood their role and received a continual training package. Nutritional risks were identified and managed. Staff at the service worked together with a range of healthcare professionals to achieve the best outcomes for people and followed professional advice to achieve this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were systems in place that ensured people who were deprived of their liberty were done so with the appropriate legal authority.

People were supported by staff that were caring, compassionate and treated them with dignity and respect. Staff understood the needs of the people they supported and were clearly committed to providing people with the best possible quality of life. All the feedback we received from people living at the service was positive about the care they received and the staff that supported them.

Paper care records needed reviewing to ensure they were as up to date as the electronic plans and contained the most accurate information about people's assessed needs. Daily walkaround checks needed to be completed more frequently and medication audits more thoroughly to identify areas for improvement.

There were however other systems in place to measure and monitor the quality and safety of the service and other audits had been completed regularly. There was a clear staff structure in place and staff understood their roles and responsibilities. Staff felt valued by the management team and told us Olive Lodge was a good place to work.

People and their relatives felt that concerns and complaints would be listened and responded to. Accidents, incidents and complaints were used as opportunities to learn and improve the service. People had the opportunity to be involved in an activities programme if they wished. People were supported at the end of

their lives through advanced care and treatment planning.