Avon Manor

We found the following examples of good practice.

• The provider had constructed a COVID-19-secure visiting pod with floor to ceiling screens and windows where the visitor and resident access through different entrances. This was constructed in the grounds of the home so that visitors did not need to enter or pass through the care home. The pod had full Infection Prevention and Control (IPC) and Personal Protective Equipment (PPE) materials for visitors to use. The provider had installed a loop system which is an assistive listening device that allows people with sensory needs to communicate effectively.

• The home was limiting visitors to two per day to ensure that staff could manage this safely and effectively.

• Staff were supported to use PPE safely and creatively. For example, one staff member needed a specific type of disposable gloves, and these were sourced for them. A routine was agreed to ensure they could safely and effectively carry out their role.

• The registered manager has carefully considered the layout of the home in preparation for any potential outbreak. The contingency plan would effectively zone the home and staff could access and leave each zone without the need to enter areas that were affected by COVID-19 and areas that were not.

The five questions we ask about services and what we found