The Rookery

We found the following examples of good practice.

● People were being kept informed about COVID-19, the vaccination programme and lockdown restrictions. Information was provided in accessible formats. ● People told us about the activities they have participated in to keep them busy and prevent them feeling socially isolated. People showed us the puzzles they were completing at the time of the visit, while enjoying a social coffee and snack. ● People told us about missing seeing their family and friends, but also about alternative ways of maintaining contact, for example through the use of social media to complete video calls. ● Staff demonstrated a detailed understanding and insight into people's individual needs and risks in relation to COVID-19. Staff were familiar with the management plans in place in the event that there was an outbreak at the service. ● Staff supported and educated people on social distancing, use of personal protective equipment and hand hygiene to support safe access to the local community. ● Staff had implemented detailed risk management plans to support people while in isolation, while ensuring this did not have a detrimental impact on their mental health and wellbeing.

The five questions we ask about services and what we found