Munhaven

The manager had drawn up a development plan in the early stages of the pandemic, to go with risk assessments, on actions they needed to take and systems they needed to implement to keep people who used the service safe. This had been reviewed as guidance had changed and from lessons learnt.

Relatives had been visiting people in the service in a specially designed pod in the garden which allowed for two relatives to visit at the same time with a large screen between them and the person who lived in service. Plans were in place for visits to continue inside during the colder weather which would keep people who used the service and their visitors safe from COVID-19.

The manager had made additional arrangements to ensure that people receiving end of life care could have visitors

The manager had recognised the risk to people of isolation and had employed an activities co-ordinator to help improve the wellbeing of the people who lived in the service and continued links with the local community

Further information is in the detailed findings below.

The five questions we ask about services and what we found