Beauchamp House

We found the following examples of good practice.

• The provider was following best practice guidance in terms of ensuring visitors to the service did not introduce and spread COVID-19. All staff and visitors had their temperature measured, reviewed, and recorded on entry. Where any concerns were raised, visitors were provided with advice and guidance by staff. • Staff, visitors, and people living in the service were tested regularly for COVID-19 infection. • The provider had purchased anti-microbial air purifiers for use in higher occupancy areas. The provider also arranged antibacterial 'fogging' as part of the services regular and deep cleaning processes. • The service used a series of action cards which were centrally reviewed and updated. The action cards were used to ensure staff were up to date with the latest COVID-19 guidelines and procedures, including for infection prevention and control. The service also had a box of action cards, signs and other resources ready to deploy to effectively manage a COVID-19 outbreak. • Staff were adhering to personal protective equipment (PPE) and social distancing guidance. Staff had made laminated pictures of themselves to attach to name badges so people could recognise them more easily when wearing PPE. • People were supported to speak to their families on the phone or via video call. Inside and outside visits had been risk assessed and risk reduction measures were in place. The service had an adjoining flat with external access to facilitate easier and safer visiting. The service had arrangements to facilitate visits for people at the end of their life. • The provider had robust isolation arrangements in place for people who were infected with COVID-19, or for people who had been admitted to the service from hospital or the community. There was clear information and procedures for staff to care for people who were isolating. This effectively reduced the risks of transmission of COVID-19 within the service. • To ensure reduced risk of transmission of COVID-19, staff had breaks scheduled so that they were on their own and not mixing with others. The service provided a comfortable and safe space for staff to reflect and gather themselves when needed. Other measures aimed at increasing staff wellbeing were well received. • The provider had ensured risk assessments had been carried out for any staff at higher risk of vulnerability to COVID-19 and made appropriate arrangements to protect staff and people.

The five questions we ask about services and what we found