Westfields

People's experience of using this service:

People at Westfields received an outstanding effective and caring service. People were treated with exceptional kindness and compassion. We received extremely positive feedback about the support that staff provided and how approachable and passionate the management team were. The staff team were highly motivated and there was a strong commitment on the development of their competence and knowledge. Staff worked innovatively to promote people's health and ensure excellent outcomes for their physical and mental wellbeing.

The atmosphere was vibrant, happy and thriving. There was a focus on fun. There was a mutually respectful culture, which recognised and valued the contribution made by both the people living in the service and those working at the service. The management team welcomed the involvement of people and staff at every opportunity.

There was a strong recognition that people were individuals and the care and support provided ensured that their needs were met and resulted in positive and improved outcomes for people. Respect for people's privacy and dignity was at the heart of the service provision. The service was creative in finding ways to ensure people were engaged and stimulated. There were good community links and people accessed the community regularly.

Effective management systems were in place to safeguard people and promote their wellbeing. The management team actively sought the views of people using the service, relatives and staff and acted upon those views to provide a high-quality service with a strong emphasis on continual improvement and best practice.