Meadow House Nursing Home

People's experience of using this service: • Staff continued to be extremely kind, caring and compassionate. They knew people extraordinarily well and frequently spoke of them as being an 'extended family'. • Staff often went above and beyond what was expected of them to ensure people were comfortable, well cared for and content. • Staff and management worked well together to ensure that people received care that was totally focused on them as individuals based on their own needs, goals and aspirations. This had resulted in some people experiencing extremely positive outcomes in terms of their independence. • People had a voice that was listened to and respected. Where people had communication needs or lacked capacity to make their own decisions, staff were knowledgeable about how best to communicate with them and always acted in their best interests. • Staff advocated for people where necessary to ensure that their views were heard. People's opinions mattered and they were actively involved in the running of the home which gave them a sense of empowerment and pride. • Staff had the appropriate knowledge and skills to provide people with effective care. • People were given total choice and control over their care where this was possible. They had been fully involved in developing and planning their care. • There was good leadership at the service that promoted an open and inclusive culture. • The management had a clear focus that people should be put first, treated as individuals and receive support that enabled them to live fulfilling lives. • Staff demonstrated great pride at working in Meadow House. They worked well as a team and felt valued and supported. • There were robust systems in place to monitor the quality of care people received and to ensure the values, aims and objectives of the service were met. • The registered manager and staff were keen to continuously improve the quality of care people received. • People and relatives were extremely satisfied with the care and support provided. • There were clear systems and processes in place to protect people from the risk of abuse and avoidable harm. • The home, people's rooms and communal areas were clean. • People received their medicines when they needed them. • When things went wrong, lessons had been learnt to try to reduce incidents or accidents from happening again. • There were enough staff working in Meadow House to keep people safe and to provide them with care that met their needs. This included having time to spend with people to enhance their wellbeing.

Rating at last inspection: Outstanding (Published July 2016).