Barking Hall Nursing Home

• People who live at Barking Hall have their needs met by sufficient numbers of suitably trained staff. We observed people's requests for assistance being answered promptly. Staff were kind and caring towards people and knew them as individuals. • The environment was comfortable and safe. There was dementia friendly signage making it easier for people to find toilets, the dining room(s) and lounges. • People were supported to remain engaged and had appropriate access to meaningful activity. There was a range of activities on offer to suit people's preferences, including weekly trips. • People were offered a choice of good quality, nutritional meals. People were provided with appropriate support to reduce the risk of malnutrition or dehydration. • People received the support they required at the end of their life. The manager had plans in place to enhance end of life care planning. • The service worked well with other organisations to ensure people had joined up care. People were supported to have input from external healthcare professionals. • People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People's views were acted upon.

See more information in Detailed Findings below.